Our most frequently asked questions
Discover answers to common questions about Westmount Pharmacy and our services. We have compiled a comprehensive FAQ section to provide you with the information you need. Find solutions to your queries and gain a better understanding of our pharmacy and how we can support your healthcare needs.
What is the cost of dispensing medications at your pharmacy?
The cost depends on whether you have private insurance or are covered under a government plan. We aim to match copays with other pharmacies to help minimize out-of-pocket expenses for private insurance holders. For patients under 25 without private insurance, those on disability, and Indigenous patients, dispensing fees are covered. For seniors over 65, the copay is $4.11, but we can help eligible patients apply for low-income senior benefits to cover their medication costs fully. Feel free to call us for specific pricing based on your details.
How do I refill a prescription?
You can refill your prescriptions by calling ahead, refilling online or visiting us in person. Our team typically have prescriptions ready same day and will call if there are any issues when filling your prescriptions.
What if I run out of my medication and cannot contact my doctor?
Our pharmacists can extend prescriptions at their discretion. If, for any reason, they cannot advance your prescription, we’ll explain why and guide you on the next steps.
Will you contact my doctor if I run out of refills?
Absolutely! We’re happy to send renewal requests to your doctor whenever needed—just let us know.
Can you help me find a new family doctor?
Yes, we offer on-site doctor services for patients needing prescription refills or general health assessments. Feel free to ask about scheduling an appointment.
Do you provide vacation supplies?
Yes, if you're travelling, simply speak to a staff member. We’ll ensure all your medications are ready for your trip.
What are your hours of operation?
We’re open every day of the year from 7 AM to 10 PM, including holidays.
Where and when do you deliver?
We offer FREE delivery every day. Our weekday delivery runs are at 10 AM, 1 PM, and 3 PM, and for weekends, our delivery starts at 2 PM. We strive to deliver medications within 3 hours of the allotted run time.
Do you provide COVID-19 and flu vaccines? How do I book an appointment?
Yes, we offer COVID-19 and flu vaccines. No appointment is necessary, but we recommend calling ahead to check our clinic schedule.
Which minor ailments can pharmacists assess? How do I access this service?
Our pharmacists can prescribe for 13 minor ailments, including bladder infections, cold sores, and more. Just drop by or call for a walk-in consultation.
Where are you located?
We’re located at 1293 Clonsilla Ave, just minutes from PRHC.
How do I transfer a prescription to Westmount Pharmacy?
We make transferring easy! Simply provide us with the name of your current pharmacy and a few details about yourself, and we’ll handle the rest to ensure a hassle-free experience.
Are you a compounding pharmacy?
Yes, we offer a wide range of compounding services, including custom formulations for topical and oral medications.
Do you have a private area for medication consultations?
Yes, we have two private offices available for confidential discussions with a pharmacist.
What other services do you provide beyond medication services?
We’re proud to partner on-site with a foot care nurse (MyFootCare), a physiotherapy clinic (Westmount Royal Care), a flower shop, and a front shop stocked with over-the-counter supplies and greeting cards.
Do you offer medication synchronisation?
Yes, we provide medication synchronisation services, which means we can align all your refills to be ready at the same time. This service helps reduce trips to the pharmacy and makes it easier to manage multiple prescriptions.
Can you help with insurance claims?
Absolutely! Our team can assist with processing insurance claims such as special authorization forms, and addressing any issues you may have with your private or government insurance plans. We’re here to make sure your medications are accessible and affordable.
Do you offer automatic prescription refills?
If you are on blister packs then absolutely, we set up automatic refills for your blister packs, so you don’t have to worry about running out of medications and automatically set for pick-up or delivery at your convenience
Can you help me apply for government assistance programs for my medications?
Yes, we can guide you through applying for government programs like the Ontario Drug Benefit (ODB) and low-income senior coverage. Our team is here to help you navigate the options available to reduce your medication costs.
What should I do if I miss a dose of my medication?
It depends on the medication. Our pharmacists are always available to answer questions about missed doses and provide specific guidance based on your treatment plan. Don’t hesitate to call or visit us if you have any questions.
Are there any rewards or loyalty programs?
Yes, we have a loyalty program for our front shop items. Ask our staff about signing up to start earning points on your purchases.

